Loyalty Program
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Are there any limits to the earning rules?
The following earning rules can earn points a maximum of 1 time only: Create an account, Follow us on Insta, Join our Facebook Group, Sign up for texts, Add a photo to review, and Add a video to review. We've noticed some customers trying to "hack" the system and get points by adding the same im... -
Can I combine discounts and freebies?
Discounts and freebie rewards cannot be combined. Other exclusions may apply. -
Can I get points if I received Storypod items as a gift?
Yes, the gift giver may transfer any points earned to the main Storypod device owner's account! Simply contact our friendly Customer Support team to ask about transferring Reward points. VIP status is tied to one email address and cannot be transferred between accounts. -
Yes, points can be transferred to the main Storypod device owner's account! If you gave your Storypod items as a gift, or used a different email address accidentally, simply contact our friendly Customer Support team to ask about transferring Reward points to your preferred account. VIP status is...
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Does the Freebie count towards Free Shipping?
The Freebie reward in your cart does not count towards the Free Shipping threshold. -
Great news: your VIP status NEVER expires! Once you reach a VIP Tier, you'll be able to enjoy the VIP benefits you earned to the fullest.
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Points expire after 6 months if they have not been redeemed for a Reward. We will notify you starting at 30 days before a points expiration date. Be sure to redeem your points for a Reward before points expire!
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How does the Sitewide discount work?
Based on your VIP Tier level, you will earn a sitewide discount code of up to 15% off anytime you shop! Enjoy unlimited usage with your discount code. Discounts and freebie rewards cannot be combined. Bundles and Learning Sets are excluded. Other exclusions may apply. -
To reach the VIP Tiers, reach a lifetime spend of at least $150 for Fans, $225 for Friends, or $300 for Family. Your status will immediately be upgraded to qualify you for next-level bonuses and perks at each VIP Tier!
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Redeeming your points for a Reward is easy! In the "How to Use Your Points" section on the Rewards page, click "Redeem my points" and log in to your Shop account, if you are not already logged in. Choose your Freebie based on the redeemable points you have available. Add your Freebie item to your...
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How do Referrals work? Give your friends $25 off their first order of $75 or more, and you will receive 500 points in the Rewards program (valued at $50 in store credit) for each successful referral. The first order of a referred friend must reach an order total of $75 or more after the discount...
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How do the point multipliers work?
Based on your VIP Tier level, you may earn extra points on your purchases. So if your points multiplier is 1.25, and you earn 10 points, you will actually be credited 12.5 points on every purchase. -
How will I receive my Birthday bonus as a Family VIP?
On your little one's birthday, we'll send you an email or text to let you know your Birthday bonus points have been added to your account. Simply log in to your Shop account and redeem a Reward using the bonus points! -
I have a question about the Loyalty Program that's not answered here. Can you help me?
Yes! Our amazing Storypod Support team will be happy to help you: https://www.storypod.com/pages/product-support-questions -
I want the Loyalty Program summary! How does it all work?
All purchasers on storypod.com automatically earn 1 point with every $1 spent, which can be redeemed for Freebies! Simply create and log in to your Storypod Shop account here: https://www.storypod.com/account/ (Note: This login is separate from your Storypod App account) to view your Loyalty poin... -
What happens if I return my items?
Once your order has been refunded, any points earned from the purchase will be deducted from your account, and your VIP Tier status will be adjusted accordingly based on your lifetime spend. If you redeemed your points and used your Freebie Reward in the purchase, the points used for this Freebie... -
What happens if I use a different email address to make a purchase?
Your Loyalty points and VIP status are tied to one email address. Be sure to use the same email address for all purchases to enjoy your perks to the fullest extent. -
What if I forgot to log in before making a purchase?
You will earn points and earnings towards your VIP status regardless of whether you are logged in, as long as you use the same email address. You must log in to redeem your rewards. -
Where can I go to see all of my perks?
Visit the Storypod Rewards page and log in to your Storypod Shop account to see your Loyalty points history, current balance, ways to earn points, VIP Tier status and benefits, and how to redeem your points for a Freebie. -
The way our system applies the Free Item Reward is by applying the discount for the total value of the Freebie amount across the item(s) in the chosen Reward category. If multiple items in one category are added to the cart, the value of the one Free Item Reward will be applied across all items o...
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Why does my App login not work on the Shop account?
Note: The Storypod Shop account login is separate from your Storypod Mobile App account; however, both account logins may use the same email address.