Oh no! Your Storypod is not working the way it is supposed to. Sometimes restarting your Storypod isn't enough to get it working correctly, which is what the Factory Reset should be able to do. A Factory Reset will return your Storypod back to its original "shipped" condition, requiring you to complete part of the setup process again.
***Please note that a Factory Reset WILL NOT delete your personal recordings made onto any of your recordables (Story Stickers, or iCraftie Owl).
Let's get started.
- Please remove your Storypod from the app.
- To do this, open the app and tap on the gear icon in the teal rectangle to open the Settings screen.
- On the settings screen, scroll all the way to the bottom and tap 'Remove this Storyood.'
- Next, Reset Storypod.
- Here's how: Please look at the bottom of your Storypod. You will see a tiny pinhole.
- With the help of a paperclip, place one end into the pinhole and push in for at least three seconds or until a tone sounds.
- You will hear a tone sound indicating the factory reset has begun.
- The welcome jingle will sound, the top of your Storypod will light up light blue, and the Storypods colorful buttons will flash for a few seconds. Now it's time to open your Storypod app.
- You will need to tap on 'Add a New Storypod' before proceeding to the next step step.
- Open the Storypod app, and click on the gear icon "Settings" to open the Storypod settings screen.
- Next, on the same line as "WiFi," click "Not Connected."
- Next, click on "Reconnect Storyod" to begin pairing your Storypod with your home internet again.
- Next, hold down and press the PREVIOUS and NEXT buttons simultaneously until you hear the setup tone and Storypod says it's ready to connect to WiFi. Then, click "Ready to Connect."
- Enter the name of the WiFi Network Name and the WiFi password of your home 2/4GHz WiFi network.
- Wait a few seconds for your Storypod to connect to your WiFi.
- Once connected, you will arrive on the "Your Storypod is Ready!" page of the Storypod app.
- You will know that your Storypod is connected when the ring on top of Storypod lights up solid white.
- Click on "Manage my Storypod" to view all of the app Settings, including the Bedtime lock, nightlight, white noise feature, and more.
- Congratulations! You have successfully set up and connected your Storypod to WiFi and are ready to start the audio fun!